Plans and automatic renewal#
- Glowwer’s paid plans are monthly subscriptions, billed in advance at the price shown on the pricing page. There are no annual plans.
- Free weeks. A new business’s first two posts are free, with no card. When you add a card to unlock the rest of your first week, the following week is free too. Before you confirm, you see the date your free weeks end, and the date and amount of your first charge. Nothing is charged before that date. If you cancel before it, you are never charged. Each business can have free weeks once.
- A plan renews automatically each month, on the same day of the month you started, until you cancel. Each renewal charges the payment method on file at the then-current price of your plan.
- Before you start a plan or change it, you see the plan, the price, that it renews monthly, and how to cancel, and you must confirm. Nothing is charged until you confirm.
- If the price of your plan changes, we tell you by email before the first renewal at the new price, so you can cancel before it applies.
How to cancel#
Cancel any time from Settings → Plan. It takes effect immediately for renewals and needs no call, no chat and no reason.
- Cancellation takes effect at the end of the paid period: you keep your plan until then, and nothing further is charged. We do not charge a cancellation fee.
- Cancelling during your free weeks. You keep everything you unlocked until your free weeks end, nothing is charged, and posts you already scheduled still go out.
- Cancelling does not delete your brands or content; they stay in your account. Anything your plan covered beyond the free limits may become unavailable until you choose a plan again — it is not deleted.
- Where the law where you live requires a different cancellation effect (for example, a pro-rated refund in some circumstances), that law applies.
Refunds#
Payments are not refunded automatically when you cancel part-way through a month: you keep access to the end of the period you paid for instead. We do refund:
- Duplicate or erroneous charges — if you were charged twice, charged after cancelling, or charged an amount that does not match your plan, we refund the difference in full.
- Where the law requires it — including any statutory cooling-off or refund right where you live.
- If we end your plan without cause — the unused part of the current period, as the Terms of Service say.
Outside those cases we may still refund at our discretion — ask, and tell us what went wrong. Refunds go back to the original payment method and can take several business days to appear, depending on your bank.
Taxes#
Prices are shown without tax. If a sales tax, VAT or similar tax applies to your purchase, you will see it before you confirm; we never charge an amount you were not shown. We do not add anything else.
Billing questions#
Write to hello@glowwer.com from the email on your account and include the date and amount of the charge you are asking about. We answer billing questions in the order they arrive.